Política de privacidad

1. Who we are

This Store is operated by Candle&Mug, Carrer de Vallès i Ribot, Barcelona, Spain. For any privacy question, contact us at hallotrends@gmail.com.

2. What information we collect

  • Information you give us: name, email, shipping and billing address, phone number, and payment details (processed securely by our payment provider – we never see or store your full card number).
  • Information collected automatically: IP address, browser type, pages viewed and how you interact with the Store, through cookies and similar technologies.
  • Order information: what you bought, when, and any communication you send us about an order.

3. How we use your information

We use your information to: process and fulfil your orders, communicate with you about your order, provide customer support, prevent fraud, improve the Store, and, only if you opt in, send you marketing emails (which you can unsubscribe from at any time).

4. Who we share it with

We share the minimum information necessary with: our e-commerce platform, our payment provider, and the supplier or courier that fulfils and ships your order, which may be located outside the EU. We do not sell your personal information to third parties.

5. Cookies

We use cookies to keep the cart working, remember your preferences and understand how the Store is used. You can control cookies through your browser settings.

6. Data retention

We keep order information for as long as needed for accounting, tax and legal purposes, and delete or anonymise it afterwards unless we are required to keep it longer by law.

7. Your rights

If you are in the EU/EEA, you have the right to access, correct, delete, restrict, or port your personal data, and to object to certain uses of it. To exercise any of these rights, email hallotrends@gmail.com. You can also lodge a complaint with the Spanish Data Protection Agency (aepd.es) or your local supervisory authority.

8. International transfers

Some of the providers we use, may process data outside the EU/EEA, under appropriate safeguards such as Standard Contractual Clauses.

9. Children

This Store is not directed at children, and we do not knowingly collect personal data from anyone under 16.

10. Changes to this policy

We may update this Privacy Policy from time to time; the current version is always available on this page.

Last updated: 29 September 2026.