Política de reembolso

Right to cancel (EU customers)

If you are a consumer in the European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, email us at hallotrends@gmail.com within that period, including your order number. You must then send the item(s) back to us within 14 days of telling us you want to cancel.

Condition of returned items

Items must be returned unused, undamaged and in their original packaging where possible. If the value of the item is reduced because of handling beyond what is necessary to check it, we may deduct that amount from your refund.

Who pays for return shipping

Unless the item is defective, incorrect, or damaged in transit, the cost of returning it is your responsibility.

Refunds

Once we receive the returned item, or proof that you've sent it, we will refund the price you paid for the item, using the same payment method you used to pay, within 14 days.

Damaged, defective or wrong items

If your order arrives damaged, faulty, or different from what you ordered, contact us at hallotrends@gmail.com with photos within 14 days of delivery. We will offer a replacement or a full refund, including return shipping, at no cost to you.

Order cancellations before shipping

If you want to cancel an order that hasn't shipped yet, email us as soon as possible; we will cancel it and refund you in full if it hasn't already been dispatched to our supplier.

Outside the EU

If you are ordering from outside the EU, the same 14-day return window applies as our own store policy, even where it isn't a legal requirement.

Last updated: 29 September 2026.